Work Experience

Content designer

Citizens Advice
2016 - Present

• Lead project teams to research, write and test online advice content
• Work with developers to design and maintain online tools
• Maintain relationships with contacts in government departments
• Conduct user research in Citizens Advice Bureaux across the country

Technical writer

Redgate Software
2015 - 2016

• Maintained product documentation and release notes
• Worked with UX designers to develop microcopy and user journeys
• Developed and lead user research sessions

• Produced marketing materials including videos, blog posts and product copy

Freelance writer

NowThen Magazine
2011 - 2014

• Covered various events, topics or local news items
• Worked to strict print deadlines

• Reviewed local albums, gigs and festivals

Specialist

Apple Retail
2011 - 2014

• Provided excellent customer service across multiple roles
• Helped customers troubleshoot software and hardware issues
• Researched competitor products and services for staff training

Education

B.A. Honours: Creative Writing

Sheffield Hallam University
2010 - 2013

• Practiced writing concise, effective copy for varying purposes and audiences
• Edited, proofread and submitted written work to strict deadlines
• Used feedback from peers and lecturers to improve written work

A-Level: English, Graphic Design and Media Studies

The Sheffield College
2008 - 2010

• Researched and presented information in concise written essays and/or via spoken presentations
• Used Adobe creative suites to produce promotional and informative materials, both for digital and print consumption
• Studied fundamental media theory and applied it to the analysis of existing work

Other skills

• Knowledge of Adobe Creative Suite and Creative Cloud.
• Knowledge of HTML, CSS, JavaScript and SQL
• Experience with various content management systems, including Confluence and EPi Server